We know you are eager to receive your order. That’s why we prepare each package with care and do everything we can to ship it quickly.

Canada

Free shipping

Shipping is free shipping across Canada on orders of $99 and up (before taxes).

You can also choose the free pickup at checkout.

Delivery rates

• Standard Delivery: $9.95
• Express Delivery: $15.95 (offered in most areas)

Delivery times

• 3 to 9 business days for major centers.
• Expect 1 to 3 additional business days for more remote areas.
• During peak times or promotions, delays can reach 10 to 15 business days.

As soon as your order is shipped, you will receive a tracking number by email to track your package in real time.

Delivery times are provided as a guideline and may vary depending on the carrier and destination.

United States

Delivery rates

• Standard Delivery: $9.95 CAD
• Express Delivery: $15.95 CAD (offered in most areas)

Delivery times

• 5 to 10 business days for major centers.
• Expect 1 to 3 additional business days for remote areas.
• During promotional periods, a delay of 15 to 20 business days may apply.

A tracking number will be sent to you by email as soon as your order is shipped.

Customs

Any potential customs fees, import taxes, or other charges required by the authorities in your country are the responsibility of the buyer.

Frequently Asked Questions

I made a mistake in my delivery address.

Contact us as soon as possible at info@lixdesign.caIf your order has not yet been shipped, we will do our best to correct the address.

How to track my order?

After your purchase, you will receive a confirmation email containing your order number.

Once your order is prepared and handed over to the carrier, you will receive a second email with your tracking numberwhich will allow you to track each step of the delivery.

My package seems lost.

If your package does not arrive within a reasonable time or if the tracking seems abnormal, write to us at info@lixdesign.caWe will open a request with the carrier to locate your package as quickly as possible.

Thank you for trusting LIX. ❤️