Returns & Exchanges

RETURN AND EXCHANGE POLICY

 

EXCHANGE : 

The best way to exchange is to place a new order for the item you want and return the item you don't want to us.

* We cannot guarantee the availability of the desired products when ordering. 

REPAYMENT : 

You may return an unused product within 30 days of the purchase date for a refund. The customer is responsible for the shipping costs for the return of the merchandise.

PROCEDURES :

  • Send your request by email to: info@lixdesign.ca with your order number, as soon as possible.
  • In order for your refund to be processed, the tag must remain on the item.
  • The products must not have been worn or washed.
  • The refund will be made by the same method of payment used during the purchase. We will process the refund within 7 business days of receiving your package at our warehouse.

 

* LIX reserves the right to refuse a refund if the condition of the returned product does not conform to the original product.

* All sale items are final sale. They are neither exchangeable nor refundable.

* No promotional code can be combined with sale items.

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