Returns & Exchanges




The best way to exchange is to place a new order for the item you want and return the item you don't want to us.

* We cannot guarantee the availability of the desired products when ordering. 


You may return an unused product within 20 days of the purchase date for a refund. The customer is responsible for the shipping costs for the return of the merchandise.


  • Send your request by email to: with your order number, as soon as possible.
  • In order for your refund to be processed, the tag must remain on the item.
  • The products must not have been worn or washed.
  • The refund will be made by the same method of payment used during the purchase. We will process the refund within 7 business days of receiving your package at our warehouse.


* LIX reserves the right to refuse a refund if the condition of the returned product is not in conformity with the original product.

* All sale items are final sale. They are neither exchangeable nor refundable.

* No promotional code can be combined with sale items.

  • Sac à dos noir polyester recyclé. Noir unisexe. Conçu au Québec.

    Eco-responsible backpacks.

    We have several options of vegan and eco-responsible backpacks available in several colors, so that your look matches your values.

    See more 
  • Veste à carreaux de couleur brune.

    Unisex clothing.

    Because our colors match well with your skin tone and not your gender!!! ✌

    See more 
1 of 2