Returns & Exchanges
RETURN AND EXCHANGE POLICY
EXCHANGE :
The best way to exchange is to place a new order for the item you want and return the item you don't want to us.
* We cannot guarantee the availability of the desired products when ordering.
RETURN :
You may return an unused product within 20 days of the purchase date for a refund. The customer is responsible for the shipping costs for the return of the merchandise.
PROCEDURES :
- Send your request by email to: info@lixdesign.ca with your order number, as soon as possible.
- In order for your refund to be processed, the tag must remain on the item.
- The products must not have been worn or washed.
- The refund will be made by the same method of payment used during the purchase. We will process the refund within 7 business days of receiving your package at our warehouse.
* LIX reserves the right to refuse a refund if the condition of the returned product is not in conformity with the original product.
* All sale items are final sale. They are neither exchangeable nor refundable.
* No promotional code can be combined with sale items.
